We appreciate your business and will strive to do everything possible to make your purchase a pleasurable one.
Following are the basic guidelines we follow on returns:
Most items must be returned within 10 days of receipt for a refund, exchange or in-house credit (minus shipping and handling). The customer is responsible for shipping expense and ensuring that merchandise is in new condition, in the original packaging with all of the manufacturer’s information. Returns are only accepted from 0rders sent to the United States and Canada.
No returns for refunds or exchanges shall be granted after 10 days of receipt. A Return Merchandise Authorization number is required on all returns. To obtain a Return Merchandise Authorization number simply email “customerservice@saunaplace.com” with a full description and reason for return. You will be notified of your “RMA” number.
A restocking fee of at least 15% may apply on returned items at the sole discretion of THE SAUNA PLACE. Further deductions will be made if goods returned are in a depreciated condition, damaged, or if re-crating or packaging is necessary. The following items are non-returnable: previously installed equipment, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut) and steam cabinets.
Refusals Delivered by UPS, USPS, FedEx, or RPS
If any item is refused for delivery by UPS, USPS, FedEx or RPS for reasons other than damage or our shipping error, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges.
Refusals Delivered by Commercial Freight Companies
If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by THE SAUNA PLACE, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.
Pricing and Purchasing Disclaimer
All prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, items on our website mistakenly get mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, The Sauna Place shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. We also reserve the right to cancel your order if we find that the item(s) that you have purchased are found to be unavailable.
Shipping Disclaimer
“We reserve the right to substitute “like” shipping methods when we deem it’s necessary”
Cancellations
Orders for per-cut sauna kits, modular sauna rooms, steam rooms, steam generators can only be cancelled within 24 hours of order and cannot be returned.
Policies
Liability will extend only to the amount of the invoice. THE SAUNA PLACE is not responsible for delayed shipment due to shipping companies or back-logged manufacturers and distributers. Some equipment has to be special ordered directly from the manufacturer or distributer and delays (while seldom) can occur. If your order is delayed more that a reasonable amount of time we will be happy to refund your money if you choose. Shipping charges are non-refundable.
Returning Items
Once you have received a Return Merchandise Authorization (RMA) number from customer service (sales@saunaplace.com) please ship items to the following address:
The Sauna Place
1505 Gould Drive
Cookeville, TN 38506
Attn: Returns
*** NO REFUNDS OR RETURNS WILL BE GRANTED WITHOUT AN RMA NUMBER***
Warranties
We warrant all of our products to be free from defects in material and workmanship and agree to remedy any such defects. All warranties exclude postage and handling charges as well as charges for removal and installation. Warranties vary by product, but in general it should be understood that all warranty work must be done by THE SAUNA PLACE. Any unauthorized work by anyone else will void your warranty.